Got Questions about Vietnam Train Tickets?
Great, because we’ve got the answers! We’ve put together some commonly asked questions (FAQ) to give you more information about Vietnam Train Tickets and the services offered by Vietnamism.
If you don’t find the question and answer you’re looking for here, please don’t hesitate to contact Vietnamism!
Why book with us?
At Vietnamism, we help travelers explore Vietnam by rail, offering access to railway routes from North to South and a variety of train options, including the Reunification Express and selected tourist trains.
Vietnam’s railway network connects many popular destinations such as Hanoi, Lao Cai/Sapa, Vinh, Hue, Da Nang, Quy Nhon, Nha Trang, Phan Thiet and Ho Chi Minh City.
Booking your train tickets with Vietnamism helps make your journey easier and more convenient. Our team can assist you with selecting suitable routes, train classes and travel times.
If you need assistance, please contact Vietnamism directly.
Frequently Asked Train Ticket Questions (FAQ)
How can I pay for my Vietnam train tickets?
You can book your Vietnam train ticket(s) using accepted credit or debit cards. Other payment methods may also be available depending on your booking.
Please contact Vietnamism if you need assistance with payment options.
How do I get my train tickets after completing payment?
After payment, you will receive confirmation via email. Your train e-ticket will then be sent to your registered email address.
Depending on the train operator and booking, you can either print your e-ticket or present the digital version when boarding.
Please check your email, including your spam or junk folder, before departure.
What is the railway like in Vietnam?
Vietnam’s main railway network runs along much of the length of the country, connecting many important cities and tourist destinations.
The railway generally follows the coastline through Central Vietnam, offering travelers beautiful scenery along several routes.
Many major destinations can be reached by train. However, some popular destinations, such as Hoi An and Da Lat, do not have direct mainline railway stations, so additional road transportation may be required.
Train travel can be a comfortable and relaxing alternative to buses, particularly for longer journeys and overnight travel.
Where can I find train schedules?
Train schedules, fares, travel times and available train types can be checked when planning your journey.
For assistance finding the most suitable route and departure time, please contact Vietnamism.
Train schedules can change, so we recommend confirming your departure details before traveling.
What are railway stations like in Vietnam?
Vietnamese railway stations vary considerably in size and facilities.
Major stations such as Hanoi, Da Nang and Saigon Railway Station generally provide waiting areas and basic passenger services. Smaller stations may have more limited facilities.
At many stations, passengers can use electronic tickets or QR codes on their smartphones.
Because trains may stop for only a short time at intermediate stations, we recommend buying food, drinks and other essentials before boarding.
Can we leave things at the station for storage?
Luggage storage facilities vary between railway stations.
We recommend checking directly with the station or contacting Vietnamism before relying on luggage storage, especially if you plan to leave your belongings for an extended period.
How does boarding work?
Boarding procedures may vary depending on the station, train and operator.
You may be required to show your e-ticket or QR code before entering the platform or when boarding the train.
For certain private or tourist trains, you may receive a booking voucher that must be exchanged or presented at the operator’s counter before boarding.
Vietnamism will provide the appropriate instructions with your booking confirmation.
How far in advance can I book a ticket?
The booking period varies depending on Vietnam Railways schedules, routes, travel dates and tourist train operators.
During busy periods, particularly Tet (Vietnamese Lunar New Year), national holidays and peak tourism seasons, we strongly recommend booking as early as possible.
Contact Vietnamism for current availability.
When will I receive my train tickets?
Your ticket or booking confirmation will normally be sent to your registered email address after your reservation has been successfully processed.
Processing times can vary depending on the train operator and departure date.
If you have not received your ticket within the expected period, please check your spam folder before contacting Vietnamism.
What if my tickets are unavailable after I pay?
Occasionally, particularly during peak seasons and national holidays, your selected train or class may become unavailable.
In this situation, Vietnamism will contact you with suitable alternatives whenever possible.
If no acceptable alternative is available, the applicable refund conditions will be explained to you.
Traveling with Children
Children may be eligible for discounted fares depending on their age, height, train operator and ticket type.
Conditions can vary, so please provide the child’s date of birth and relevant passenger information when making your reservation.
Vietnamism can help determine the appropriate fare before booking.
How do I buy tickets for my children?
When requesting your booking, provide the total number of adults and children traveling.
Please also provide the children’s ages so that Vietnamism can check the applicable fare and ticket conditions.
Is it possible to transport a bicycle or motorbike?
Bicycles and motorbikes may be transported on certain trains, subject to the railway operator’s conditions and available luggage facilities.
Arrangements and fees depend on the route, train and type of vehicle.
We recommend confirming this in advance before purchasing your passenger ticket.
Where is luggage kept on the train?
Passengers generally keep their luggage inside the carriage.
Depending on the train and class, luggage can normally be placed on overhead racks, underneath seats or berths, or in designated luggage areas.
Always keep valuables, passports, money and electronic devices with you.
Is there a baggage limitation for trains in Vietnam?
Baggage allowances and regulations may depend on the train operator and ticket type.
Passengers should pack luggage in a manageable and secure way because boarding and disembarking can sometimes be busy, particularly at major stations.
If you are traveling with unusually large or heavy luggage, bicycles or other special items, contact Vietnamism before departure.
What should I do if there is heavy rain or severe weather?
Heavy rain, flooding, storms and typhoons may occasionally cause train delays, schedule changes or cancellations.
Conditions can change quickly.
If Vietnamism receives information affecting your booked journey, we will make every reasonable effort to inform you.
Passengers should also check local weather conditions and official transportation information before departure.
Will the train arrive on time?
Vietnamese trains generally operate according to published schedules, but delays can occur.
Weather, railway operations and other circumstances may affect arrival times.
If you have a connecting flight, international train, cruise or another time-sensitive connection, allow a generous buffer between your scheduled train arrival and your next departure.
What kinds of classes are available?
Depending on the train, common Vietnam Railways accommodation types include:
- Soft Sleeper
- Hard Sleeper
- Soft Seat
- Other seating or berth categories depending on the service
Private tourist trains may offer additional cabin types and upgraded services.
Soft Sleeper
Soft Sleeper is one of the most comfortable options for long-distance and overnight journeys.
Cabins commonly contain four berths and typically provide bedding and air conditioning.
Facilities and cabin standards may vary depending on the train.
Hard Sleeper
Hard Sleeper cabins typically have more berths than Soft Sleeper cabins.
They can be a cost-effective choice for overnight travel, although passengers may have less personal space.
Air conditioning is normally provided on applicable services.
Soft Seats
Soft seats are suitable for many daytime and shorter journeys.
For overnight travel, passengers may find sleeper cabins considerably more comfortable.
Luggage space and onboard facilities vary depending on the train.
Disabled passengers
Passengers with disabilities or reduced mobility should contact Vietnamism before booking.
Accessibility and assistance facilities can vary significantly between railway stations, trains and routes.
We will help check available options with the relevant operator whenever possible.
I purchased a train ticket, but I can’t travel on my booking date. What should I do?
Cancellation and amendment policies depend on the train operator, fare, travel date and how close the request is to departure.
Please contact Vietnamism as soon as possible.
We will check the applicable cancellation, amendment and refund conditions for your specific booking.
What are the refund regulations for trains in Vietnam?
Refund and cancellation conditions vary according to the railway operator, ticket type, route and time remaining before departure.
Special tourist trains may have different conditions from regular Vietnam Railways services.
Please check the cancellation conditions supplied with your booking or contact Vietnamism for assistance.
Can I get the train to Hoi An?
Hoi An does not have a main railway station.
The nearest major railway station is Da Nang Railway Station. From Da Nang, travelers can continue to Hoi An by private car, taxi, shuttle or other road transportation.
Vietnamism can help arrange the onward transfer if required.
Is it possible to purchase one ticket that allows multiple stops?
Vietnamese railway tickets are generally issued for a specified journey between an origin and destination.
If you want to stop in several destinations while traveling through Vietnam, you will normally need separate tickets for each journey.
Vietnamism can help you plan a multi-stop rail itinerary.
What should I do if I forget or lose my luggage on the train?
Contact Vietnamism as soon as possible and provide your train number, travel date, carriage/seat or berth number, and a detailed description of your luggage.
We will try to assist you in contacting the relevant railway operator.
However, passengers remain responsible for their personal belongings while traveling, and recovery cannot be guaranteed.
Can I take pets on the train?
Rules concerning pets depend on the railway operator, train and type of animal.
Please contact Vietnamism before booking if you intend to travel with a pet so that the current regulations can be checked.
How can I get my tickets if I book a tourist train?
For tourist or private train services, Vietnamism will send you the appropriate ticket, e-ticket or booking voucher according to the operator’s procedure.
Some operators may require passengers to present a voucher at their counter before boarding.
Instructions will be included with your booking documents.
What happens if I lose my train ticket?
If you lose access to your ticket, contact Vietnamism immediately.
For electronic tickets, it may be possible to resend your booking documents by email.
The applicable procedure depends on the railway operator and ticket type.
Can I book a private or VIP cabin if I travel alone?
Depending on availability, solo travelers may be able to reserve an entire private cabin by purchasing the required number of berths.
Private tourist trains may also offer VIP or private cabin options.
Contact Vietnamism for available options and pricing.
What should I do if I haven’t received my tickets yet?
If you have not received your tickets by email within the expected timeframe, first check your spam or junk folder.
If you still cannot find them, contact Vietnamism immediately so we can check your reservation and resend the relevant booking documents.